BOOKING TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS FOR BOOKING OUR SERVICES CAREFULLY PRIOR TO MAKING ANY BOOKING
Welcome to Free With Words. By engaging our Services, you are agreeing to comply with and be bound by the following terms and conditions of use (‘Terms’), which together with our privacy policy and website disclaimer, govern Free With Words relationship with you in relation to your use of our Services.
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By using this website or engaging our Services, you signify your acceptance to be bound by these Terms.
For the purposes of these Terms, ‘Us’, ‘Our’, ‘We’ and ‘Free With Words’ refers to Brian Finnegan and www.freewithwords.com, including all directors, employees,contractors and affiliates.
‘You’, ‘Your’ and the ‘Client’ refers to you, the client, visitor, website user or person using our website or Services as relevant. If you do not agree to be bound by these Terms, we ask that you do not engage our Services or use our website
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“Experience” means any event, holiday, retreat, excursion, or other such experience that may be offered by Free With Words.
You must be 18 years of age or older to use our Services.
OUR SERVICES
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We offer a variety of services including but not limited to arranging and hosting guided holiday and tours, writing workshops, coaching sessions, event bookings, as well as arranging local accommodation and transport services (together the ‘Services’).
We plan and organise writing retreats and specialised holIday programs which include writing workshops, coaching sessions, area tours, food and activities.
We are not a travel agent nor do we book any flights. You are solely responsible for booking your flights to the destination to arrive on time. We cannot provide a refund if you miss any activities or for any accommodation or any other prepaid parts of the package.
You need to familiarise yourself with the flight and other third party terms and conditions when making your bookings and any reservations. From time to time during the Experience, we may provide feedback, coaching, constructive comments and suggestions (together ‘Comments’). Our Comments are in no way to be taken as or relied upon as personal advice.
Our Comments are not meant as a guarantee or representation of any promise for publishing, job,representation or similar. All Comments are general in nature, our opinions only, and are not to be relied upon in any manner.
RESERVATIONS
Spaces on our hosted Experiences are limited and subject to availability.
Please note that while we will endeavour to accommodate all requests to participate in our individual holiday tours, places are reserved on a first-come first-served basis and are secured with non-refundable deposit of €800 (Euro) payment.
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If full payment is not paid by the due date, 90 days prior to the Experience, you will risk losing your reserved place.
We keep a waiting list for interested guests to join an Experience that has been oversubscribed. In the event of any cancellations, guests on the waiting list (in order of request being received) will be notified of the opportunity to join the Experience.
It is important to also note that there may be changes or alterations from time to time to tours or bookings that are out of our control due to third party supplier issues. However we will at all times endeavour to inform you in advance, as soon as we are made aware.
If it is a material change, we will at all times try to ensure you have a suitable alternative available.
SPECIAL REQUESTS
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Whilst we do our best to try to meet all special and additional requests, we cannot guarantee nor do we warrant that any special requests relating to food, bookings, seating and any other requests you may make will be available. Please let us know and we will try to accommodate you.
VISAS AND TRAVEL DOCUMENTS
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In some instances, visas may be required for travel. We cannot be responsible for any issues related to your inability to travel or enter any country or zone as a result of your citizenship or other status.
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You are responsible for ensuring you obtain all necessary travel requirements including but not limited to entry, exit and re-entry requirements and that you have a valid passport prior to travel.
PAYMENT, DEPOSITS, FEES AND CHARGES
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Our prices do not include additional activities such as airfares, snacks, laundry, items of a personal nature and other items where indicated. These and any gratuities are payable directly to the venue or provider.
Our prices do not include travel to and from the venue. We can provide transport from airport to Experience venue and to airport. This will incur an extra charge.
We require an upfront non-refundable deposit of €800 to secure your reservation.
There is a balance payment of 50% of the total cost due 90 days prior to the Experience beginning date. We will send a reminder prior to this due date. The remainder and final payment is due and payable 30 days prior to any Experience beginning date.
No booking or reservation for any Experience is finalised unless full payment is received and confirmed.
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If a payment has not been made by the date advised by us, your booking may be cancelled and you may lose your payments made depending on the supplier and timing of the Experience date.
If you cancel less than 30 days prior to Experience departure date or your final payment has not been received, you will not be entitled to any refund of any payments made.
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In addition, the cost of our Experiences are in Euros and are final. We cannot be held responsible for any change to fees and charges, including any currency fluctutations, for activities which are not included in the standard Experience fee, which are ‘extras’, optional or provided by a third party supplier.
CHANGES AND ALTERATIONS
From time to time, Experiences may be altered or cancelled for reasons out of our control including but not limited to political events, riots, weather conditions, and other unforeseeable events (together ‘Force Majeure’).
We also reserve the right to cancel, change or substitute any Experience at any time due to lack of minimum required participant numbers, external or third party supplier issues that may arise. If you do not want to accept the alternative Experience for any reason, we will offer you a refund.
REFUNDS, TRANSFERS AND CANCELLATION
A non-refundable deposit of €800 (Euro) must be made at the time of booking to secure your reservation. We cannot offer a refund of your deposit as our suppliers require confirmed payments to secure group bookings.
As we are subject to third-party supplier terms, cancellations made less than 30 days prior to the Experience are unfortunately non-refundable.
Any refund for medical or other reasons may be subject to the supplier’s terms and at our sole discretion.
Refund requests will require written evidence (eg. a signed letter from your doctor) stating you are unable to attend your booked holiday due to a medical condition and information of lodged claim details from your travel insurance.
We strongly recommend you take out travel insurance to cover any such unforeseen events. In some cases refund and cancellation policies for additional events or activities that are not part or included in our original Experience. The refund terms may vary based on an individual tour operator, event or other third party individual refund and cancellation policy. Please check this directly with the individual provider.
There are no refunds, part refunds for any unused portion of any Experience or package. This includes any late arrivals for which there are missed activities or other prepaid items.
Our Experiences are generally non-transferrable. In the event you are unable to attend but wish to transfer your Experience to another party, please contact us directly and we will attempt to arrange this where possible. Any changes will incur an administration fee to be advised at the time, are subject to our third-party suppliers and any transfer may be determined in our sole discretion.
LIMITATION OF LIABILITY AND DISCLAIMERS
To enable us to offer you these Experiences, we contract and work with and through a network of third party businesses and individuals to assist in the running of the Experiences. For this reason, we are not responsible for any of their acts or omissions.
It is an essential pre-condition to you engaging our Services, booking and attending any Experience, that you agree and accept that Free With Words is not legally responsible for any loss, injury or damage you may suffer related to your use of the website or our Services whether from download issues, any goods or services we may offer or from any other use of the website or Services.
You also engage our Services and attend any Experience at your own risk. We are not responsible at any time, directly or
indirectly for any direct, indirect, consequential loss or damage including any loss of revenue, profits, income or otherwise, even if made known to us prior.
You agree you engage in any activities offered through our Services or Experiences at your own risk and we are in no way to be held liable.
Liability To the fullest extent permitted by law, we exclude all express or implied representations, conditions, guarantees, warranties and terms relating to the Services and this agreement, except those set out in this agreement, including but not limited to:
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(a) implied or express guarantees, warranties, representations or conditions of any kind, which are not stated in the Terms;
(b) our Services being unavailable; and
(c) any loss, damage, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, or otherwise, suffered by you or claims made against you, arising out of or in connection with your use of the Services, attending any Experience, the inability to attend any Experience, and any late supply of Services, even if we were expressly advised of the likelihood of such loss or damage.
To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
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Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the Services which cannot be excluded, restricted or modified.
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At no time are these statutory rights sought to be excluded.
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We cannot guarantee the availability of any Experience at any time. In the event of any changes to any times, dates or venues, we will use all reasonable endeavours to notify you and where applicable, work with you to arrange suitable alternative options.
TRAVEL INSURANCE
We recommend that you have appropriate travel, including medical insurance to cover the risks associated with any travel, cancellation, medical or health issues.
COMPLAINTS
We do our utmost to provide accurate information on our website, answer all your queries and ensure you enjoy our Experiences. In the event there arises an instance where you may feel your seating or accommodation level, food or room quality or another aspect of your experience was not as advertised or was otherwise not matching your expectations, we ask that you address this, at the time, with the relevant third party service provider or operator (hotel, restaurant, tour guide, yoga instructor) directly.
If no satisfactory resolution is reached please advise our holiday representative. We only facilitate the Experience and Services, and are not responsible for the cleanliness, food quality or room quality of hotels, venues or seat quality on tours and at venues including the accuracy of any third party or other such issues or claims you may have. While we endeavour to ensure your Experience is at all times of a high quality, we ask that if you have any hotel venue that you alert your tour host immediately, and the issue is to be taken up directly with the third party business at the time of the Experience where appropriate.
It shall be your own responsibility to ensure that any products, Services or information available through this website or otherwise offered through Free With Words meets your specific, personal or commercial requirements. We do not warrant that any Experience will be suitable or fit for your purpose or will correspond with the advertising by any individual venue. You agree to make your own enquiries directly with the venue if required.
YOUR PRIVACY
At Free With Words, we are committed to protecting your privacy. We use the information we collect about you to maximise the Services that we provide to you. We respect the privacy and confidentiality of the information provided by you and comply with General Data Protection Regulations in the European Union. Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our clients, is protected by the secure servers of our third-party website provider Wix.com.
From time to time we may take group photos, photos of individuals or videos during the Experience for the purposes of advertising promotional purposes and to include on our website or social media pages. If you do not wish to have your image posted, please notify us in writing.
THIRD PARTIES
We do not and will not sell or deal in personal or client information. We may however use your information in a general sense without any reference to your name, to create marketing statistics, identify user demands and to assist it in meeting client needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
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If a third party provider contacts you or is using your information for marketing purposes, please contact them directly to ask them to refrain from using your information.
DISCLOSURE OF YOUR INFORMATION
We may be required to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our client agreements; or to protect the rights, property or safety of our clients or third parties.
USE OF EXPERIENCE IMAGES AND WEBSITE CONTENT
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We will be taking photos and/or videos of individuals, groups, and activities throughout the Experience to post on our website and social media outlets for marketing, news and interest. Unless you provide us with an express written request to refrain from including your image, you agree to all such images and photographs being posted by us.
All images, photographs, graphics, data, including but not limited to moving images, videos and other content (together “Material”) on our website are protected by Irish, European and international copyright, trademark, patent and other laws relating to intellectual property and all Material is either owned by or licensed to us. You may not do anything which interferes with or breaches those laws or our intellectual property rights in the Material. Any unauthorised use of any Material may violate such laws and we do not grant any express or implied permission to you to use any Material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
WHOLE AGREEMENT
These Terms represent the whole agreement between you and Free With Words concerning your use and access to our website, Services and your use and access to the information on it.
No other term is to be included in this agreement except where it is required to be included by any legislation of Ireland, the European Union or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories.
The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these Terms.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these Terms at any time. Please check these Terms regularly prior to using our website and Services to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where
possible. If you choose to use our website and Services then we will regard that use as conclusive evidence of your agreement and acceptance that these Terms govern your and
Free With Words’ rights and obligations to each other.
JURISDICTION
Our agreement, these Terms and this website are subject to the laws of Ireland and the European Union. If there is a dispute between you and Free With Words that results in litigation then you must submit to the jurisdiction of the courts of Ireland.
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